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Q: What are some successful service case studies?
A: TFK specializes in custom stainless steel furniture, creating clean, durable, and compliant professional space solutions for the pharmaceutical and food industries. We are honored to provide custom services to leading pharmaceutical companies worldwide, including Pfizer, Johnson & Johnson, MSD, Eli Lilly, Novo Nordisk, BeiGene, Akeso, South African Sun Pharmaceuticals, Nestlé, and Coca-Cola, meeting their stringent GMP standards and production environment requirements. Choosing TFK means choosing quality assurance alongside industry leaders.
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Q: What is our quality guarantee and installation support?
A: We offer a one-year (12-month) warranty on your stainless steel product from the date of receipt. Under normal use, if the product exhibits functional defects or quality issues due to material or manufacturing process, we will repair or replace it free of charge, depending on the specific circumstances (please refer to the full warranty terms for details). To ensure the best experience, proper installation is crucial. To this end, we provide a high-definition, detailed installation instruction video. This video clearly demonstrates the installation process, key precautions, and required tools, allowing you or your installer to complete the installation easily and accurately.Johnson、MSD、Eli Lilly、Novo Nordisk、BeiGene、Akeso、South African Sun Pharmaceuticals、
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Q: How is export packaging protected against damage?
A: Given the high surface requirements of stainless steel furniture and the risks of long-distance transportation, TFK adheres to the highest standards for packaging protection for all products (especially export orders). We use reinforced plywood boxes that meet export requirements, supplemented with customized cushioning (PEF/bubble wrap/corner protectors), and protective film for key surfaces. This measure is designed to minimize bumps and scratches during transportation, ensuring the product arrives in perfect condition. Please be advised that the relevant costs are factored into the shipping costs. We are committed to ensuring the safe delivery of your products.
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Q: What is the typical delivery time?
A: Because each product is custom-made based on your specific needs, space dimensions, and process requirements, and the stainless steel surface undergoes meticulous hand-polishing by our craftsmen to achieve a food/pharmaceutical-grade finish and durability, the standard production lead time is typically 15 to 30 business days. We will provide a more precise estimate after we have a detailed understanding of your project requirements. We understand the importance of timeliness and are committed to ensuring efficient delivery while ensuring the highest quality.
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Q: How is the price of stainless steel products determined?
A: Prices are primarily determined by factors such as raw material cost, processing complexity, customer demand, and market supply and demand. Raw material prices fluctuate with market conditions. Processing techniques such as wire drawing and bending, which we commonly use, vary in cost; the more complex the process, the higher the price. We offer more competitive bulk customization pricing for larger order quantities. Furthermore, fluctuations in market supply and demand can also impact prices. We will provide you with a reasonable and transparent quote based on these factors.
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Q: What is the minimum order quantity?
A: We understand that your needs are increasingly diverse: perhaps a workbench of a specific size, a replacement key component, or a small-batch attempt at innovation. The traditional "bulk order" model often hinders flexible needs. TFK's promise: Leveraging our flexible production lines and sophisticated craftsmanship, we offer no minimum order quantity and truly support on-demand customization, even single-piece production! Whether you need one or hundreds, you'll receive the same meticulous design, meticulous material selection (food-grade/medical-grade stainless steel), meticulous hand-finishing, and rigorous quality inspection.
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Q: What does our customization service include?
A: At TFK, we understand that every production environment is unique. Therefore, we offer a comprehensive service, supporting customization of size, structure, functionality, and cleanroom layouts to meet all your needs, including compliance with industry regulations (such as pharmaceutical GMP and food FDA). We will work with you one-on-one to customize your order, ensuring our equipment is delivered to your specifications every time. All of our customization projects are handled in-house. You'll work directly with our team to create mockups and designs for your space, ensuring you achieve your ideal environment.
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Q: How can we address the bacterial growth in the corners of stainless steel equipment?
A: The right-angle joints and weld gaps in traditional stainless steel furniture are hidden corners where microorganisms can lurk and multiply. We reconstructed our product DNA to medical-grade cleanliness standards, achieving revolutionary breakthroughs through two core processes: 360° fully circular molding and full-length laser welding. The hygienic, fully circular internal corner design completely eliminates 90° blind spots: All internal corners feature a smooth transition radius of ≥R10mm. Optimized fluid dynamics and a zero-residue design prevent dirt from accumulating, increasing single-wipe coverage to 100%, allowing a cloth to clean the entire curved surface without obstruction. High-precision, seamless, full-length laser welding achieves 100% weld penetration, achieving molecular-level bonding, and weld flatness of ≤0.1mm, meeting the medical surface standard of Ra0.4μm.
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Q: What are TFK's products made of?
A: In every stainless steel product we produce, you experience more than just the texture of the metal; it represents our solemn commitment to long-lasting performance and reliable quality. We insist on using the world's most recognized, premium stainless steel: 304 food-grade and 316L medical-grade stainless steel. Adhering to stringent raw material standards, we guarantee exceptional durability. Our products comply with GMP and HACCP standards, support PMI (Physometric Instrumentation) certification, and offer a steel mill warranty.
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Q: What are the advantages of TFK's products?
A: TFK specializes in providing versatile stainless steel furniture for sterile applications in the pharmaceutical, medical, cleanroom, and food processing industries. We specialize in manufacturing high-quality equipment using state-of-the-art design software, premium materials, and experienced manufacturing professionals. We have over 15 years of manufacturing experience in a wide range of stainless steel furniture. All products are ISO 9001 and China Standard quality certified, ensuring your stainless steel furniture is of the highest quality and specifications, complying with industry standards and regulations. We manufacture furniture for industries including pharmaceutical, food, medical, cleanroom, and other industries where quality and hygiene are paramount.
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